Your caseworker is the person who actively works on your case. This person monitors the progress of your case and handles any problems that may arise. She handles all administrative enforcement, schedules court hearings and communicates with other jurisdictions as needed. She prepares the paperwork for the court hearings, responds to your inquiries, as well as those of the other party on your case. If locate services are necessary, she handles that as well.

Our office handles approximately 5,500 active cases with only six caseworkers, so your caseworker is responsible for a large number of cases, as well as other office duties which have been assigned to her. In order to allow caseworkers to work uninterrupted, all requests for information must be made in writing. While this may be inconvenient at times, it has become necessary in order to increase the efficiency of the office and it helps protect your privacy as well. When you write to your caseworker, please be sure to include the other party's name, your current address and telephone number and your case number if you know it. This will help your case worker access your case information quickly. You can download and print a Case Inqury Form by clicking the link on the left. Please understand, due to the large volume of cases your caseworker is responsible for, responses will normally take 45 to 60 days. If you have not received a response within 60 days, please write your caseworker again. Be sure to state this is your second request and include your name, the non-custodial parent's name and your case number, if you know it.

WHO IS MY CASEWORKER?


Many clients do not know which caseworker is working on their case. The information you will find on this page will help you determine who your caseworker is, how to contact her and when to contact her. You will also find more information about how you can help your case progress more smoothly.

Cases are divided between caseworkers by the last name of the Non-Custodial Parent (NCP). The only exceptions are cases in which an interstate (UIFSA) petition has been filed to another jurisdiction. Below are the names of caseworkers and the letters assigned to each. If you have more than one case and want to make contact about each case, you may need to write more than one caseworker depending on the last name of each Non-Custodial Parent and whether or not an interstate petition has been filed.
Surnames A through D - Lana
Surnames E through J - Ann
Surnames K through L - LeeAnn
Surnames M through O - Tara
Surnames P through S - Tina
Surnames T through Z - LeeAnn
UIFSA Cases - Brenda


WHEN SHOULD I CONTACT MY CASEWORKER?


Clients should ALWAYS contact the Child Support Division when their mailing addresses or any other personal information changes. Providing accurate information about the non-custodial parent (NCP), custodial parent (CP), or emancipation of a child is ALWAYS information our office needs to effectively pursue your case. Your caseworker will contact you for more details or to discuss your situation as needed.

Your case will progress more timely if accurate information is given and inquiries to your caseworker are minimal. Frequent correspondence diminishes the amount of time your caseworker spends pursuing your case.

When your caseworker contacts you requesting information, copies of documents, etc., it is very important that you get the information to her as quickly as possible. Much time is wasted when we have to make several requests for something before proceeding on your case.

If you frequently require information regarding the last payment made on your support case, you should try calling the Kids Line, an automated information line available anytime. The telephone number is: 1 (800) 840-8757.